Consumers who receive unwanted telemarketing calls despite explicitly stating that they do not wish to be contacted may be entitled to substantial compensation.
According to Alfavita, a court in Thessaloniki awarded €20,000 in compensation for just two unsolicited calls promoting electricity services.
The legal framework is based on Law 3471/2006, which allows subscribers to register on the “Article 11 Register.” Each telecommunications provider maintains a list of subscribers who do not wish to receive marketing calls. Companies are required to check these registers before making promotional calls.
Supporting evidence is required, including proof of registration, call records and, where available, witness testimony.
Article 14 also provides for minimum compensation of €10,000 for non-material damage resulting from a violation of the law, unless the claimant requests a lower amount. In ruling 564/2024, Greece’s Supreme Court upheld the constitutionality of this provision and confirmed an award of €20,000 for two unlawful calls.
Consumers can file a complaint with the Hellenic Data Protection Authority, which may impose administrative penalties, or pursue legal action to seek compensation for non-material damage.
Gathering supporting evidence is essential, including proof of registration, detailed call records and any available witness testimony.
Source: Alfavita
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